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FAQ

1. What are the minimum order requirements?

Screen Printed Apparel:

  • For 1-color imprints, the minimum order size is 24 pieces per design.
  • For multi-color imprints, the minimum order size is 48 pieces per design.

Embroidered Apparel:

  • For shirts/tops, the minimum order size is 12 pieces per design.
  • For hats, the minimum order size is 12 hats per design.

Promotional Products:

  • Minimums depend on the product in question. Please submit an inquiry for details.
  • Generally speaking, the lower the unit price of the product, the higher the minimum.

2. What will determine my pricing?

Order Quantity:

  • The larger the quantity of shirts that you order (per design), the lower your price.
  • Quantity price breaks: 12, 24, 48, 72, 144, 288, 500, 1,000+

Garment Quality (Cost):

  • Typically, the higher the quality of the blank garment, the higher the cost.
  • Fortunately, we have a wide range of products for every budget.

Screen Print Pricing:

  • The greater the number of imprint colors in your design, the greater the cost to print.
  • The greater the number of imprint locations, the greater the cost to print.
  • Example: Printing just one side of the shirt costs less than printing both sides of the shirt.

Embroidery Pricing:

  • The larger and more dense your embroidery logo is, the greater the amount of “stitches” it will contain.
  • The greater the amount of stitches in the logo, the longer your job will take to run on our machines.
  • The greater the amount of time your job is being monitored by our staff, the greater the cost.

3. What are the setup charges?

Screen Print:

  • A large mesh screen is created to form a stencil for each of your imprint colors and imprint locations.
  • This preparation is done in a dark room using chemicals, water pressure, and light curing equipment.
  • The screens are recycled (cleaned, reclaimed, and reused) after each job is printed.
  • New orders – $15.00 per screen
  • Repeat orders – $10.00 per screen
  • Example: An order with a 2 color front imprint and a 3 color back imprint would require 5 total screens.

Art/film Charges:

  • All new artwork has to pass through our graphic department for inspection and to create films.
  • Films are paper sheets, printed with each section of your logo, that are used to create screens.
  • We must review your artwork before quoting the art/film charge, as each file is unique.

Embroidery:

  • Embroidery setup is called “embroidery digitizing,” and the result is a computer file in “Tajima” format.
  • We take your digital artwork and plot out the order that our machines will sew each stitch.
  • Once the design has been “digitized,” there is no reorder setup charge for that design on future orders.
  • If you already have a Tajima file (“filename.dst”) from a previous vendor, you are welcome to supply it.
  • The fee to create a “digitized file” is $8.00 per thousand stitches, with a minimum charge of $40.00.

4. What are your turnaround times?

First Come, First Serve

  • We have a “first come, first serve” policy to be fair to all of our clients.
  • To secure a place on our production schedule, we recommend calling as far in advance as you can.
  • Once we know of your deadline, we can give you our deadline for submitting artwork and shirt sizes.

Finalizing Details

  • There are many details involved in selecting shirt styles, collecting sizes, and approving artwork.
  • Your order is only considered “an order” by us once you have finalized all of these details.

Average Turnaround Time

  • The average turnaround time is approximately 2 weeks after art approval and final order submission.
  • During busy months, this turnaround time can extend to 3-4 weeks. Please contact us for details.
  • Any changes made to artwork or shirt sizes may delay your order in the production process.

5. What types of artwork files are needed?

Vector Files

  • Ideally, you’ll be supplying a vector file that has been spot color separated (or is only 1 color).
  • It’s also advisable to convert all fonts to outlines to avoid accidental font conversions.
  • Acceptable vector file types: .pdf, .eps, or .ai

Raster Files

  • If you are unable to obtain a color-separated vector art file from your designer, don’t panic.
  • Our graphic department bills at only $40.00/hour, and we can quote you on doing the work for you.
  • Examples of raster files are: .jpeg, .tiff, and .gif

Vector Vs. Raster

  • Vector graphics are scalable (can be made larger or smaller) without the image pixilating.
  • Raster graphics are not scalable. You can’t make them any bigger than they appear on your screen.
  • If you attempt to make a raster file larger, the image will pixilate (get uneven edges).

6. Why will I be glad I chose to partner with Koala Tee?

Over 30 Years in Business

  • Our many long-time employees are talented and committed experts in their fields.
  • Please visit our website’s Testimonials page to read a long list of happy customer reviews.

We’re Easy to Work With

  • We’re well known for having a positive and friendly staff who goes above and beyond to help.
  • Even if we can’t produce a particular job for you, we’ll help to refer you to someone who can.

We Care

  • Your orders are as important to us as they are to you.
  • We stand by our commitments and always deliver what we promise.